CANCELLATION POLICY

Respecting Time and Commitment

At Eterna, we are committed to providing all of our clients with exceptional care and attention. When a client cancels without giving enough notice, it prevents another client from being seen. To ensure effective scheduling and to accommodate the needs of all our clients, we kindly ask you to adhere to our cancellation policy.

Notice for Cancellation or Rescheduling

If you need to cancel or reschedule your appointment, please contact us at least 48 hours in advance. This allows us to manage our schedule and possibly accommodate other clients.

Cancellation Fee

Please be aware that a cancellation fee will apply for late cancellations. If an appointment is canceled or rescheduled with less than the required notice, Eterna will retain 50% of the total service amount. This fee will be charged to the credit card on file or added to your next appointment bill.

Late Arrivals

We understand that delays can happen, however, we must keep the other clients and our staff on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.

Exceptions

We understand that life can bring unforeseen emergencies and exceptions to this policy may be made at our discretion in cases of genuine emergencies.

We appreciate your understanding and cooperation in this matter. This policy enables us to open otherwise unused appointments to better serve the needs of all clients.